A clinic is supposed to be a fast drop-off place for sick people. Clinics are smaller than regular doctor’s offices and usually loaded with many clients. This overcrowding leads to increased wait times, sometimes longer than what any sick patient should endure. So, consider these 3 ways to improve the general patience experience at your clinic.
Many clinics serve foreigners from different countries, and many of them have never been in clinics before. They may speak languages that are different from the ones spoken by your staff. Your first obligation is to open the communication lines between the staff and patients. The second goal is to remove language and cultural barriers.
Place conspicuous signs and posters, whether on the walls or near doors, that are written in two or more translated languages. Additionally, signs and posters prevent your staff from having to stop their work and answer questions from random visitors.
Host a website with different services for new and returning patients to reduce wait times and cut down on paperwork. Schedule an appointment, choose the right doctor and fill out medical forms online without having to wait until you reach the clinic. Filling out a form at the clinic is more stressful if you don’t have the right information right then and there. It’s also easier to do it online where there is no paperwork required.
More small business owners are using computers, software and websites to run their businesses. When running a medical facility, you are now required by law to implement an electronic health record (EHR) software system that is only accessed online. These online resources can really help customize the experience for your patients. If patients have specific dietary needs for example, it will be easier to accommodate them if the process is automated. Additional tools you can use include accounting, business management, customized menu software and medical billing software.
Remote Follow Ups
Allow your doctors and patients to schedule remote follow-up appointments, which is easier and more convenient than having to show up at the office. This is a form of telehealth treatment that allows the doctor to reunite with the patient over the computer or phone. A videoconference is the most effective method because the doctor can see the patient’s physical condition and know if it’s the patient and not someone else.
No matter what kind of clinic you run, you’ll run into many headaches with difficult patients, overcrowding and malfunctioning computers. Even the smallest problems become major nuisances for people. To retain clients, review the ways to improve their experiences at your clinic.